退款与退货政策 | Refund and Return Policy
引言 | Introduction 感谢您在我们的电商平台购物！我们致力于为您提供优质的服务，并确保您对购买的商品感到满意。以下是我们的退款与退货政策。
Thank you for shopping on our e-commerce platform! We are committed to providing you with quality service and ensuring your satisfaction with your purchases. Below is our Refund and Return Policy.
退款与退货条件 | Conditions for Refunds and Returns
- 适用范围 | Applicability
- 商品在收到后7天内可申请退货。
- 退货商品必须保持未使用状态，并包含所有原包装和配件。
- Returns can be requested within 7 days of receiving the product.
- Returned items must be unused and include all original packaging and accessories.
- 不可退货商品 | Non-Returnable Items
- 定制商品或个性化产品。
- 已开封或使用过的消耗品（如食品、化妆品）。
- Customized or personalized items.
- Opened or used consumables (e.g., food, cosmetics).
退款流程 | Refund Process
- 申请退款 | Requesting a Refund
- 请通过我们的客户服务团队提交退款申请，并提供购买凭证。
- Submit a refund request through our customer service team and provide proof of purchase.
- 退货物流 | Return Shipping
- 退货运费由客户承担，除非商品有质量问题。
- 请使用可追踪的运输方式，并保留运单以供参考。
- Return shipping costs are borne by the customer unless the item has a quality issue.
- Use a trackable shipping method and keep the receipt for reference.
- 退款时间 | Refund Timeline
- 我们将在收到退货后7个工作日内处理退款。
- 退款将原路退回至您的支付方式。
- Refunds will be processed within 7 business days after receiving the return.
- Refunds will be credited back to your original payment method.
换货政策 | Exchange Policy
- 换货条件 | Conditions for Exchanges
- 商品尺寸或颜色不符的情况下，可申请换货。
- 换货商品需符合上述退货条件。
- Exchanges can be requested for items with incorrect size or color.
- Items for exchange must meet the return conditions listed above.
- 换货流程 | Exchange Process
- 请通过客户服务提交换货申请。
- 换货运费政策与退货相同。
- Submit an exchange request through customer service.
- Exchange shipping costs follow the same policy as returns.
联系我们 | Contact Us 如有任何问题或需要进一步帮助，请通过以下方式联系我们：
If you have any questions or need further assistance, please contact us via:
- 电子邮件 | Email: info@sosovaritystore.com
感谢您的理解与支持！
Thank you for your understanding and support!